Pinky Promise Painting LLC

Effective Date: November 3, 2026
Website: https://pinkypromisepainting.com
Location: Grand Rapids, Michigan
Service Area: Grand Rapids, Kent County, Ottawa County, and Surrounding West Michigan Communities

1. Introduction

At Pinky Promise Painting LLC ("Pinky Promise Painting," "Company," "we," "us," or "our"), protecting the privacy and personal information of our customers, prospective customers, and website visitors is important to us.

We are a locally operated painting company providing residential and commercial painting services throughout Grand Rapids and the surrounding West Michigan communities.

Our goal is to provide a professional, dependable painting experience built on quality workmanship, honest communication, and respect for our customers and their properties.

We understand that when you contact us, request a painting estimate, schedule a consultation, or hire our company, you trust us with personal information. We take that responsibility seriously.

This Privacy Policy explains what information we collect, how we use it, how it may be shared, how we protect it, and what choices you have regarding your personal information.

This Privacy Policy applies to information collected through our website, online forms, telephone communications, SMS messages, emails, appointment scheduling systems, and painting services.

By using our website or communicating with our company, you acknowledge that you have been provided access to this Privacy Policy.

2. Information We Collect

We may collect personal information that you voluntarily provide when interacting with our company.

2.1 Personal and Contact Information

This information may include:

First and last name

Email address

Telephone or mobile phone number

Residential or commercial property address

Mailing address

Preferred contact method

Appointment availability

Other information you choose to provide

We collect this information when you request an estimate, submit a contact form, schedule an appointment, communicate with our team, or become a customer.

2.2 Painting Project Information

To provide accurate estimates and coordinate painting services, we may collect information related to your property and requested project.

This may include:

Property location and type

Interior or exterior painting requirements

Rooms or surfaces requiring painting

Approximate measurements

Existing paint and surface conditions

Requested colors and finishes

Project photographs

Preferred project dates

Budget information voluntarily provided

Property access instructions

Other details relevant to the requested services

We use this information to evaluate projects, prepare estimates, schedule services, and coordinate painting work.

2.3 Communication Information

When you communicate with Pinky Promise Painting, we may collect and retain information related to those interactions.

This may include:

Email correspondence

SMS and text message conversations

Telephone call information

Voicemail messages

Appointment requests

Customer service inquiries

Estimate discussions

Project updates

Customer feedback

Where permitted by law and appropriately disclosed, certain telephone calls may be recorded for customer service, training, documentation, or quality assurance purposes.

2.4 Website and Technical Information

When you visit our website, certain technical information may be collected automatically.

Depending on the technologies enabled on our website, this may include:

IP address

Browser type

Device type

Operating system

Pages visited

Date and time of visits

Referring website

Website interaction information

Cookies and similar tracking identifiers

Approximate geographic location derived from technical information

This information helps us understand website performance, improve functionality, evaluate marketing effectiveness, and provide a better visitor experience.

2.5 Payment and Transaction Information

When customers purchase painting services, we may collect or process information necessary to prepare invoices, confirm payments, and maintain transaction records.

Payment transactions may be processed through third-party payment providers.

Where third-party payment processing is used, payment information is handled according to the applicable provider's security practices and privacy policies.

We do not require customers to provide complete payment card information through ordinary website contact forms.

3. How We Use Your Information

We collect and use personal information for legitimate business purposes related to operating Pinky Promise Painting and serving our customers.

These purposes may include:

Responding to painting inquiries

Scheduling free painting estimates

Evaluating requested painting projects

Preparing written estimates and proposals

Contacting customers regarding requested services

Confirming and reminding customers of appointments

Coordinating painting projects

Communicating scheduling changes

Providing project progress updates

Preparing invoices and processing payments

Responding to customer questions

Providing warranty and customer support

Requesting customer feedback and reviews

Maintaining business and financial records

Improving our website and services

Preventing fraud or misuse of our systems

Complying with applicable legal obligations

Sending promotional communications when permitted by law and supported by appropriate consent

We use personal information only for purposes consistent with this Privacy Policy, applicable law, and any relevant consent provided by the individual.

4. SMS Messaging and Mobile Information Privacy

Pinky Promise Painting LLC may communicate with customers and prospective customers through SMS text messaging.

We recognize the importance of protecting mobile phone numbers and the consent customers provide to receive text messages.

4.1 Types of SMS Messages

Depending on the messaging program and the consent provided, SMS communications may include:

Responses to painting estimate requests

Appointment scheduling

Appointment confirmations

Appointment reminders

Project scheduling updates

Painting project communications

Customer service messages

Estimate follow-ups

Warranty-related communications

Promotional offers and marketing messages, where separately authorized

4.2 SMS Consent

We send SMS messages in accordance with applicable laws and the consent provided by the recipient.

Customers may opt in through designated website forms or other documented consent methods.

Where a website form requests SMS consent, the checkbox should be optional and unchecked by default.

Consent to receive marketing text messages is not a condition of purchasing painting services.

Providing a telephone number alone does not automatically constitute consent to receive marketing text messages.

4.3 SMS Message Frequency

Message frequency varies depending on the customer's inquiries, appointment activity, project status, and the messaging program to which the customer has consented.

Message and data rates may apply.

4.4 SMS Opt-Out

Customers may opt out of receiving SMS messages at any time by replying STOP to a text message.

After opting out, customers may receive a final confirmation message.

Customers may also contact Pinky Promise Painting through our website to request assistance with communication preferences.

4.5 SMS Help

For assistance with our SMS messaging program, customers may reply HELP to a text message or contact us at:

https://pinkypromisepainting.com

4.6 Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors and service providers in support of our business operations, such as customer service, appointment scheduling, and SMS delivery, is permitted only as necessary to perform those services on our behalf and subject to appropriate confidentiality and data protection obligations.

Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for their own marketing or promotional purposes.

We do not sell, rent, or trade customer mobile phone numbers or SMS consent information to third parties for their independent marketing activities.

4.7 Wireless Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

SMS delivery may depend on wireless network availability, carrier restrictions, device compatibility, and other factors outside our control.

For additional messaging conditions, please review our Terms of Service.

5. How We Share Personal Information

Pinky Promise Painting does not sell personal information to third parties for their independent marketing purposes.

We may disclose personal information in limited circumstances necessary to operate our business.

5.1 Service Providers

We may share relevant information with third-party service providers that assist with:

Website hosting

Customer relationship management

Appointment scheduling

SMS and email delivery

Payment processing

Business communications

Customer support

Data storage and security

Website analytics

These providers are authorized to process information for services performed on our behalf, subject to applicable contractual and legal requirements.

5.2 Painting Contractors and Project Personnel

Pinky Promise Painting may work with independent painting contractors to complete customer projects.

We may provide contractors with information reasonably necessary to perform assigned work, such as project location, scope of work, scheduling details, and relevant property access instructions.

Contractors are not authorized to use customer information for unrelated personal marketing or independent solicitation through our customer records.

5.3 Legal Requirements

We may disclose information when reasonably necessary to comply with applicable law, lawful government requests, court orders, or legal proceedings.

We may also disclose information when necessary to protect the rights, safety, property, or legitimate interests of our company, customers, or others, as permitted by law.

5.4 Business Transfers

If our company undergoes a merger, acquisition, reorganization, or transfer of business assets, relevant information may be transferred as part of that transaction, subject to applicable privacy obligations.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality and understand how visitors interact with our content.

Cookies are small data files stored on a device when visiting a website.

Depending on our website configuration, cookies may be used to:

Maintain website functionality

Remember certain visitor preferences

Analyze website traffic

Understand visitor behavior

Measure advertising performance

Improve website content and usability

We may use third-party analytics or advertising technologies where enabled.

Visitors may be able to manage or restrict cookies through their browser settings.

Disabling certain cookies may affect website functionality.

Where applicable law requires consent or an opt-out mechanism for particular tracking activities, we will provide the required controls.

7. Advertising and Marketing

Pinky Promise Painting may advertise its painting services through online search engines, social media platforms, and other marketing channels.

Depending on the technologies used, we may measure website visits, form submissions, advertising performance, and customer inquiries.

We may use contact information to send promotional emails or text messages only where permitted by law and consistent with the individual's communication preferences and applicable consent.

Customers may unsubscribe from promotional emails using the unsubscribe instructions included in those communications.

Customers may opt out of SMS messaging by replying STOP.

We do not share SMS opt-in consent information with advertising partners for their independent promotional messaging.

8. Customer Reviews, Testimonials, and Photographs

We may invite customers to provide feedback or reviews regarding their experiences with Pinky Promise Painting.

Customer reviews may be submitted through third-party review platforms or directly to our company.

We may request permission to photograph painting projects for documentation, quality review, portfolio examples, or promotional purposes.

When required, we will obtain appropriate authorization before publicly using identifiable customer information, testimonials, or private property images.

Customers may contact us with questions or concerns regarding the use of their photographs or testimonials.

9. Data Security

We take reasonable steps intended to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

Depending on the systems and services involved, these measures may include:

Restricted access to customer information

Account authentication and access controls

Use of reputable business software providers

Secure website connections

Appropriate management of business records

Limiting access to information based on business responsibilities

Reviewing and updating security practices as appropriate

Although we make reasonable efforts to protect personal information, no internet transmission, electronic storage system, or security measure can guarantee absolute protection.

Customers should avoid transmitting sensitive financial information through unsecured email or ordinary text messages.

10. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may depend on:

The status of a customer inquiry

The duration of a painting project

Warranty obligations

Customer service needs

Accounting and tax record requirements

Contractual obligations

Applicable legal requirements

Legitimate business recordkeeping purposes

When personal information is no longer reasonably necessary, we may delete, anonymize, or securely archive it, subject to applicable legal and operational requirements.

SMS consent and opt-out records may be retained as necessary to document compliance with messaging laws and prevent unwanted communications.

11. Your Privacy Choices and Rights

Depending on applicable law, individuals may have rights regarding personal information held by our company.

These may include the ability to:

Request information about personal data we maintain

Request corrections to inaccurate information

Request deletion of certain personal information

Update communication preferences

Opt out of promotional emails

Opt out of SMS messaging

Ask questions about our privacy practices

Certain information may need to be retained for legal, contractual, tax, warranty, or legitimate business purposes.

To submit a privacy-related request, please contact us through the official contact information provided on our website.

We may need to verify the identity of a requester before processing certain requests.

12. Children's Privacy

Our website and painting services are intended for adults and individuals authorized to request services for residential or commercial properties.

Our website is not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 through our website.

If we become aware that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete the information as required by applicable law.

13. Third-Party Websites and Links

Our website may contain links to external websites, including social media platforms, review websites, payment processors, and other third-party services.

These external websites operate independently and may maintain their own privacy policies and data practices.

Pinky Promise Painting is not responsible for the privacy practices or content of third-party websites that we do not control.

We encourage visitors to review the privacy policies of any external websites they access.

14. Third-Party Business Software

Pinky Promise Painting may use third-party business management platforms to organize customer inquiries, schedule appointments, maintain project information, and communicate with customers.

These systems may process customer information on our behalf.

We expect service providers handling customer information to use it for authorized business purposes and to comply with applicable contractual and legal obligations.

Customer information may be stored or processed through secure systems operated by these providers.

We do not authorize third-party providers to use SMS opt-in information for their independent marketing or promotional purposes.

15. Do Not Track and Browser Privacy Controls

Some web browsers provide privacy preferences or Do Not Track signals.

Our website's response to these signals may depend on the technology and services used to operate the website.

Where applicable law requires recognition of particular browser-based privacy signals, we will comply with those requirements.

Visitors may also adjust browser settings to limit cookies and certain tracking technologies.

16. Information Accuracy

Customers are encouraged to provide accurate and current information when submitting estimate requests or communicating with our company.

Accurate information helps us prepare estimates, coordinate appointments, provide services, and communicate effectively.

Customers may contact us to request corrections to inaccurate contact or project information.

17. International Website Visitors

Pinky Promise Painting primarily serves customers located in Michigan and the surrounding West Michigan region.

Our website may be accessible from locations outside the United States.

Information submitted through our website may be processed or stored in the United States or other locations where our authorized service providers operate.

Applicable privacy protections may differ depending on the jurisdiction.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, communication systems, legal obligations, or privacy requirements.

When changes are made, the updated Privacy Policy will be published on our website with a revised effective date.

Where required by law, we will provide additional notice or obtain consent before implementing material changes affecting personal information.

We encourage visitors and customers to review this Privacy Policy periodically.

19. Contact Information

If you have questions about this Privacy Policy, the information we collect, your communication preferences, or a privacy-related request, please contact:

Pinky Promise Painting LLC
Grand Rapids, Michigan
Website: https://pinkypromisepainting.com
Service Area: Grand Rapids, Kent County, Ottawa County, and Surrounding West Michigan Communities

For general inquiries, customers may use the contact information or contact forms published on our official website.

For SMS assistance, reply HELP to a text message.

To stop SMS messages, reply STOP.

20. Our Commitment to Your Privacy

At Pinky Promise Painting, we believe trust is an important part of every customer relationship.

When you invite us to provide an estimate or perform painting services at your property, you are trusting our company with both your property and your personal information.

We work to respect that trust by communicating clearly, handling customer information responsibly, and using personal information for appropriate business purposes.

Our goal is to make every interaction with Pinky Promise Painting professional, dependable, and respectful.

A better paint job starts with a Pinky Promise.

Pinky Promise Painting LLC
Grand Rapids & West Michigan Painting Professionals