Pinky Promise Painting LLC

Effective Date: November 3, 2026
Website: https://pinkypromisepainting.com
Service Area: Grand Rapids, Michigan & Surrounding West Michigan Communities

1. Welcome to Pinky Promise Painting

Welcome to Pinky Promise Painting LLC ("Pinky Promise Painting," "Company," "we," "our," or "us"). We are a locally operated painting company serving homeowners, property owners, and businesses throughout Grand Rapids and the surrounding West Michigan communities.

At Pinky Promise Painting, we believe a better paint job starts with a Pinky Promise. Our mission is to provide professional painting services built on dependable communication, quality workmanship, honest expectations, and a customer experience that homeowners can feel confident about.

We understand that hiring a painting company is an important investment. Whether you are updating a single room, repainting your home's exterior, refinishing kitchen cabinets, or improving a commercial property, our goal is to make the entire experience as straightforward, organized, and stress-free as possible.

These Terms of Service ("Terms") explain how our website, estimates, communications, scheduling, painting services, customer responsibilities, warranties, and related business practices operate.

By accessing our website, requesting an estimate, communicating with our company, or using our services, you acknowledge these Terms to the extent applicable and permitted by law. A request for an estimate does not, by itself, create a binding agreement to purchase painting services.

Individual painting projects are governed by the written estimate and Service Agreement & Terms accepted by the customer. If a provision of a signed project agreement conflicts with these general website Terms, the signed project agreement controls for that project.

2. About Our Company

Pinky Promise Painting LLC is a Michigan limited liability company providing residential and commercial painting services throughout West Michigan.

Our company specializes in helping property owners protect, maintain, and improve their properties through professional painting and staining services.

Our primary services include:

Interior residential painting

Exterior residential painting

Kitchen cabinet painting and refinishing

Deck painting and staining

Fence painting and staining

Commercial painting

Related surface preparation, priming, and finishing services

Our company coordinates customer communication, project estimating, scheduling, and project management. Painting services may be performed by qualified independent painting contractors working on projects coordinated by Pinky Promise Painting.

Our use of independent contractors does not change the identity of the company with which the customer enters into a service agreement or eliminate any responsibility imposed on Pinky Promise Painting by applicable law.

We strive to provide a professional experience from the initial conversation through the final walkthrough, with clear expectations and consistent communication throughout the project.

3. Our Service Areas

Pinky Promise Painting proudly serves Grand Rapids and surrounding communities throughout Kent County, Ottawa County, and nearby West Michigan areas.

Our service locations include, but are not limited to:

Grand Rapids, East Grand Rapids, Ada, Cascade, Forest Hills, Rockford, Belmont, Northview, Plainfield Township, Comstock Park, Walker, Wyoming, Kentwood, Byron Center, Caledonia, Lowell, Cedar Springs, Grandville, Jenison, Hudsonville, Allendale, Holland, Zeeland, Grand Haven, and Spring Lake.

Service availability may vary depending on project location, project size, scheduling, seasonal demand, and the type of painting services requested.

We reserve the right to accept or decline projects outside our standard service area, subject to applicable law.

4. Our Painting Services

4.1 Interior Painting

Our interior painting services are designed to improve the appearance of residential and commercial interior spaces while respecting the property and its occupants.

Depending on the approved estimate, interior services may include painting walls, ceilings, baseboards, trim, doors, and other specified surfaces.

Standard preparation may include protecting floors and furniture, filling minor nail holes, addressing small surface imperfections, cleaning appropriate surfaces, sanding glossy areas, caulking minor trim gaps, and applying primer where specified or necessary for the agreed scope.

Extensive drywall repairs, structural repairs, water-damage restoration, wallpaper removal, and other specialty preparation services are not automatically included unless specifically identified in the approved estimate.

4.2 Exterior Painting

Our exterior painting services focus on improving appearance while helping protect exterior surfaces from weather exposure.

Projects may include siding, exterior trim, doors, shutters, soffits, fascia, porches, and other surfaces identified in the written estimate.

Preparation may include surface cleaning, scraping loose or peeling paint, sanding appropriate areas, priming bare wood, caulking suitable cracks or gaps, and protecting nearby surfaces.

Exterior painting is subject to weather, temperature, humidity, moisture levels, and product manufacturer application requirements.

Rotten wood replacement, structural repairs, extensive carpentry, masonry restoration, and other work outside the agreed scope require separate written authorization.

4.3 Cabinet Painting and Refinishing

Cabinet painting and refinishing services may include preparation, cleaning, sanding, priming, and applying appropriate cabinet coatings.

The specific scope depends on the condition of the cabinets, the selected finish, and the written estimate.

Cabinet painting does not automatically include cabinet replacement, hardware replacement, hinge repairs, structural cabinet repairs, or modifications to cabinet construction.

Customers should understand that painted cabinetry requires appropriate curing time and ongoing care. Coating cure times vary depending on the products used and environmental conditions.

4.4 Deck and Fence Painting or Staining

Our deck and fence services may include cleaning, preparation, sanding, painting, staining, and protective finishing, depending on the agreed scope.

Wood condition, age, previous coatings, moisture content, and weather exposure can influence the appearance and durability of the finished product.

Existing deterioration, structural damage, warped boards, wood rot, and naturally occurring wood movement are not corrected through painting or staining alone.

4.5 Commercial Painting

We provide painting services for eligible commercial properties, offices, retail spaces, rental properties, and other business facilities.

Commercial projects may require additional scheduling arrangements, access coordination, safety requirements, or project-specific agreements.

The written estimate and applicable service agreement will identify the agreed commercial project scope.

5. Our Customer Experience and Painting Process

At Pinky Promise Painting, we believe the experience matters just as much as the finished project.

Our process is designed to provide customers with clear communication, realistic expectations, and an organized approach to painting services.

Step 1: Initial Contact and Project Consultation

Customers may contact Pinky Promise Painting through our website, telephone, email, online forms, or other approved communication channels.

During the initial conversation, our team may ask questions regarding:

The type of painting services requested

The property's location

The approximate size of the project

Which surfaces require painting

The current condition of those surfaces

Desired colors or finishes

Preferred project timing

Property access and scheduling considerations

Additional details necessary to evaluate the project

Our goal during this conversation is to understand the customer's needs and determine the appropriate next steps.

Step 2: Scheduling Your Free Estimate

For eligible projects, Pinky Promise Painting offers complimentary painting estimates.

Estimates may be conducted on-site or through another evaluation method approved by our team.

During the estimate, we evaluate relevant project conditions, measurements, preparation requirements, accessibility, and the services requested.

A free estimate does not obligate the customer to purchase painting services.

Step 3: Preparing Your Written Proposal

After evaluating the project, Pinky Promise Painting prepares a written estimate describing the proposed scope of work and associated pricing.

Estimates may include specific rooms, surfaces, preparation tasks, painting services, materials, and additional project details.

Pricing is based on factors such as project size, surface condition, preparation requirements, accessibility, product selection, labor requirements, and project complexity.

Customers are encouraged to review the estimate carefully and request clarification before accepting.

Step 4: Estimate Approval and Service Agreement

Once a customer decides to proceed, the customer must accept the written estimate and applicable Service Agreement & Terms through an approved acceptance method.

Acceptance establishes the agreed project scope, subject to the terms of the accepted agreement.

Any work not specifically included in the accepted estimate is excluded unless separately authorized in writing.

Step 5: Scheduling and Project Preparation

After approval, our team coordinates scheduling based on project requirements, contractor availability, materials, and applicable weather conditions.

Before work begins, customers may receive information about preparation responsibilities, project access, color selections, and anticipated scheduling.

Customers are expected to provide accurate access information and disclose conditions that may affect safe or timely performance.

Step 6: Professional Surface Preparation

Appropriate preparation is an important part of a quality painting project.

Depending on the agreed scope, preparation may include masking, covering, cleaning, scraping, sanding, patching, caulking, and priming.

Preparation requirements differ depending on the surface material, existing coating, environmental conditions, and selected paint products.

Only preparation included in the accepted estimate or otherwise required under the applicable agreement is included in the project price.

Step 7: Painting and Project Execution

Painting work is performed according to the approved scope and appropriate product application requirements.

Our goal is to achieve consistent coverage, clean lines, appropriate adhesion, and an attractive finished appearance.

Application methods may include brushing, rolling, spraying, or combinations of these methods depending on the project.

The number of coats, specific products, and finish requirements are governed by the accepted project agreement.

Step 8: Project Communication

Throughout the project, Pinky Promise Painting works to maintain clear communication regarding scheduling, progress, and material changes.

Customers should direct project concerns, additional requests, or questions to their designated company contact.

Any additional work requiring a change in pricing or scope must be approved before the additional work is performed.

Step 9: Final Walkthrough and Quality Review

Upon substantial completion, Pinky Promise Painting arranges a final walkthrough or another appropriate completion review.

During this stage, the customer has an opportunity to identify reasonable concerns related to the agreed scope of work.

Any outstanding items determined to fall within the agreed scope will be addressed in accordance with the applicable service agreement.

Our goal is to complete each project with clear expectations, appropriate cleanup, and customer confidence in the completed work.

Step 10: Final Invoice and Continued Support

Following completion, the customer receives a final invoice in accordance with the accepted agreement.

We remain available to address questions regarding the completed project and applicable workmanship warranty.

Our relationship with customers does not end simply because the final coat has dried.

6. Estimates, Pricing, and Project Scope

All estimates are based on information reasonably available at the time of evaluation.

Prices may vary based on project size, surface condition, accessibility, preparation requirements, product selection, and other relevant circumstances.

Unless otherwise specified, estimates cover only the services expressly described in the written proposal.

Additional work, including extensive repairs, concealed damage remediation, or newly requested painting areas, may require a separate written change order.

Verbal discussions, marketing descriptions, website content, and preliminary pricing discussions do not automatically modify an accepted written estimate.

Any discounts or promotional offers are subject to their stated eligibility requirements and must be included in the approved pricing.

We will not perform chargeable additional work without obtaining the customer's authorization in accordance with the applicable agreement.

7. Changes to the Scope of Work

Customers may request changes before or during a project.

Examples include additional rooms, additional coats, changes to paint colors, different products, added trim work, or newly discovered repair needs.

Requested changes may affect pricing, materials, scheduling, and completion timelines.

Changes that affect the agreed scope or price must be documented and approved by both parties before implementation.

Pinky Promise Painting is not required to perform work outside the agreed scope without an approved change order.

8. Customer Responsibilities

Customers play an important role in helping projects proceed safely and efficiently.

Unless otherwise agreed in writing, customers are responsible for:

Providing accurate project and contact information.

Providing reasonable access to agreed work areas.

Removing or securing valuables, fragile items, and personal belongings.

Identifying known property defects, moisture problems, or safety hazards.

Securing pets and keeping children away from active work areas.

Providing timely color and finish selections.

Communicating scheduling conflicts promptly.

Obtaining necessary property-owner, association, or building approvals when applicable.

Reviewing the approved estimate and reporting discrepancies before work begins.

Providing access to utilities reasonably necessary for the agreed work, if specified in the project agreement.

Customers should notify our team of any existing damage or unusual property conditions before the project begins.

9. Paint Colors, Products, and Materials

Paint colors, finishes, and product selections should be finalized before the scheduled project start date.

Unless the project agreement specifies otherwise, customers should provide final selections at least seven days before work begins.

Changes made after materials have been ordered or work has started may result in additional costs and scheduling adjustments, subject to written approval.

Color appearance can vary depending on lighting, surrounding materials, surface texture, sheen, and existing conditions.

Digital images, printed samples, and small paint swatches may not precisely represent the appearance of a completed painted surface.

Customers are encouraged to evaluate physical paint samples in the intended environment before approving final selections.

Paint and material specifications will be determined by the accepted estimate and applicable agreement.

10. Scheduling, Delays, and Weather Conditions

We make reasonable efforts to begin and complete projects according to communicated schedules.

However, scheduling and completion dates may be affected by factors including:

Rain, snow, wind, or unsuitable temperatures

Excessive humidity or surface moisture

Manufacturer application and curing requirements

Material availability

Unforeseen surface conditions

Customer-requested changes

Property access restrictions

Safety concerns

Events outside our reasonable control

Estimated start and completion dates are not guaranteed deadlines unless expressly agreed in writing.

If significant scheduling changes become necessary, we will make reasonable efforts to communicate them and coordinate revised arrangements.

11. Surface Conditions and Existing Damage

Painting improves the appearance and protection of suitable surfaces but does not correct all underlying property defects.

Existing structural movement, moisture intrusion, wood deterioration, mold, water damage, failing substrates, or incompatible previous coatings may affect painting results.

Where previously concealed damage is discovered, we will notify the customer when reasonably practicable and discuss appropriate next steps.

Additional repairs or remediation outside the approved scope require separate authorization.

We do not represent ordinary painting services as a substitute for structural repairs, waterproofing, mold remediation, or other specialized property services.

12. Workmanship Standards and Quality Expectations

Pinky Promise Painting strives to provide professional workmanship appropriate to the project, surface conditions, and approved scope.

Our quality expectations include appropriate preparation, reasonable surface protection, consistent coating application, attention to detail, and suitable cleanup.

Painted surfaces may contain minor variations resulting from substrate texture, existing imperfections, lighting conditions, or product characteristics.

The accepted project agreement establishes the specific services and workmanship obligations applicable to each project.

Customers should communicate concerns promptly so that we have an opportunity to evaluate and address them.

13. Three-Year Workmanship Warranty

Pinky Promise Painting offers a three-year workmanship warranty on eligible painting services, subject to the written warranty terms provided with the applicable project agreement.

The warranty is intended to address qualifying defects caused by improper workmanship within the covered period.

Coverage, exclusions, claim procedures, and remedies are determined by the written warranty accompanying the project.

Conditions that may fall outside workmanship coverage include ordinary wear and tear, accidental damage, abuse, structural movement, moisture intrusion, substrate failure, preexisting defects, improper maintenance, or other causes unrelated to our workmanship.

Manufacturer warranties, where applicable, are separate from our workmanship warranty.

To request warranty service, customers should contact Pinky Promise Painting with their project information, a description of the concern, and photographs when available.

We may request an inspection to determine whether the issue qualifies for coverage.

Nothing in these Terms limits rights or remedies that cannot lawfully be excluded under applicable law.

14. Project Completion, Invoicing, and Payment

Payment amounts, deposit requirements, installment arrangements, due dates, and accepted payment methods are governed by the written estimate and accepted Service Agreement & Terms.

Unless otherwise agreed, final payment becomes due according to the payment provisions in the project agreement.

Customers are responsible for reviewing invoices and promptly communicating any billing concerns.

Additional charges must be supported by the original agreement or an authorized change order.

Late payments, collection costs, or other payment-related remedies apply only to the extent authorized by the project agreement and applicable law.

15. Cancellations and Rescheduling

Customers should notify Pinky Promise Painting as soon as possible if a project must be canceled or rescheduled.

Cancellation terms, refunds, deposits, and any charges for committed materials or services are governed by the accepted project agreement and applicable law.

Rescheduling is subject to contractor availability, project requirements, and seasonal conditions.

We will make reasonable efforts to accommodate requested changes but cannot guarantee the availability of a particular date.

16. Independent Contractors and Project Management

Pinky Promise Painting may engage independent painting contractors to perform some or all on-site services.

Our company coordinates estimating, customer communication, scheduling, and project oversight as applicable to the project.

Customers should direct changes in scope, billing questions, warranty requests, and formal project concerns to Pinky Promise Painting rather than independently negotiating changes with individual workers.

Contractors performing work remain responsible for following applicable safety requirements and the obligations associated with their work.

The use of independent contractors does not waive any legal obligations owed to customers.

17. Property Protection, Cleanup, and Safety

We strive to treat customer properties respectfully throughout the painting process.

Depending on the project, appropriate protective measures may include drop cloths, masking materials, protective coverings, and reasonable precautions around landscaping, fixtures, and furnishings.

Upon completion, project-related materials and debris will be removed in accordance with the agreed scope.

Customers should avoid entering restricted work areas or touching surfaces before recommended drying or curing periods have elapsed.

For older buildings, certain surfaces or coatings may require special evaluation or legally required lead-safe procedures before disturbance. Any required testing, certified work practices, or specialized remediation must be addressed according to applicable law and the agreed scope.

18. Website Use

Our website provides information about Pinky Promise Painting, our services, service areas, project process, and methods for contacting our company.

Visitors agree not to misuse the website, attempt unauthorized access, submit fraudulent information, interfere with website functionality, or use our content unlawfully.

Website content is provided for general informational purposes and may be updated without advance notice.

Descriptions, photographs, project examples, and general pricing information do not constitute a binding offer to perform a particular project.

19. Website Forms and Customer Inquiries

Customers may submit information through estimate request forms, contact forms, scheduling tools, and other website features.

Information requested may include names, phone numbers, email addresses, property addresses, project descriptions, preferred appointment times, and related details.

By submitting a form, customers confirm that the information provided is accurate to the best of their knowledge and that they are authorized to submit the relevant contact information.

Submitting a form does not guarantee project acceptance, a particular estimate, or a specific appointment date.

We use submitted information to respond to inquiries, evaluate project requests, communicate about services, and manage customer relationships as described in our Privacy Policy.

20. SMS Messaging and Text Message Terms

Pinky Promise Painting LLC may offer SMS communications to customers and prospective customers who have provided the applicable consent.

Our messaging program may include estimate-related communications, appointment confirmations, scheduling reminders, project updates, customer service responses, and other messages consistent with the consent provided.

Promotional or marketing text messages will only be sent where the appropriate separate consent or other lawful authorization has been obtained.

20.1 SMS Consent

Customers may opt in to receive text messages through designated website forms, other documented consent methods, or by initiating communications where permitted by applicable law.

Where website consent checkboxes are used, they should be optional and unchecked by default.

Consent to receive marketing text messages is not a condition of purchasing painting services.

20.2 Message Frequency

Message frequency varies based on customer inquiries, appointment activity, project status, and the messaging program to which the customer has consented.

20.3 Message and Data Rates

Message and data rates may apply depending on the customer's wireless carrier and mobile service plan.

20.4 Opting Out

Customers may opt out of SMS communications at any time by replying STOP to a message.

After an opt-out request, the customer may receive a final confirmation message. No further messages will be sent under that messaging program unless the customer provides a new valid opt-in or another lawful basis permits the communication.

20.5 Requesting Help

Customers may reply HELP for assistance or contact Pinky Promise Painting through our website at https://pinkypromisepainting.com.

20.6 Wireless Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

Message delivery may be affected by network availability, carrier restrictions, device settings, and other factors outside our control.

20.7 SMS Privacy

We do not sell or share mobile phone numbers or SMS consent information with third parties for their own marketing or promotional purposes.

We may share information with service providers acting on our behalf solely as necessary to deliver messaging services, operate our systems, or comply with legal requirements, as described in our Privacy Policy.

SMS opt-in consent and associated phone numbers are not shared with third parties or affiliates for their independent marketing purposes.

20.8 SMS Program Changes

We may modify or discontinue a messaging program subject to applicable law and any required notice or consent.

For additional information about how we handle personal information, please review our Privacy Policy available through our website.

21. Email and Telephone Communications

Customers may receive emails or telephone calls related to estimate requests, appointments, project scheduling, invoices, customer service, and other legitimate business matters.

Marketing communications will be sent in accordance with applicable consent requirements and laws.

Customers may request changes to their communication preferences by contacting our company.

Consent to receive SMS marketing is separate from consent to receive other communications where required by law.

22. Customer Reviews, Testimonials, and Project Photography

Pinky Promise Painting values customer feedback and may invite customers to share reviews of their experiences.

Reviews are voluntary, and customers are not required to leave a positive review.

We may request permission to photograph completed projects for quality documentation, portfolio examples, website content, or marketing materials.

Where required, identifiable private property information or interior images will not be publicly used without appropriate authorization.

Customers may contact us with questions about the use of photographs or testimonials.

23. Promotions, Discounts, and Special Offers

From time to time, Pinky Promise Painting may advertise promotions, referral programs, seasonal discounts, or other special offers.

Promotions are subject to the eligibility criteria, expiration dates, limitations, and additional terms stated with the offer.

Offers may not be combined unless expressly permitted.

Any discount applied to a particular project should be reflected in the accepted written estimate.

We reserve the right to modify future promotions or discontinue offers, subject to applicable law and commitments already made.

24. Privacy and Information Protection

We respect the privacy of our customers and website visitors.

Personal information may be collected when visitors submit forms, request estimates, schedule appointments, communicate with our team, or use our website.

Our Privacy Policy explains the categories of information collected, purposes for using that information, circumstances under which it may be disclosed, and available privacy choices.

We use reasonable administrative and technical measures intended to protect information under our control.

No internet-based transmission or storage system can be guaranteed completely secure.

For additional information, customers should review our separate Privacy Policy.

25. Third-Party Services and Technology

Pinky Promise Painting may use third-party software and service providers for customer relationship management, website hosting, appointment scheduling, communication, payment processing, and related business functions.

These providers may process information on our behalf in accordance with their contractual obligations and applicable privacy requirements.

Our website may also contain links to third-party websites or services.

We are not responsible for the content, availability, or independent privacy practices of websites that we do not operate.

26. Intellectual Property

Unless otherwise indicated, the Pinky Promise Painting name, logo, website design, original written content, photographs owned by the Company, marketing materials, and other proprietary materials are the property of Pinky Promise Painting LLC or their respective rights holders.

Visitors may use website content for personal informational purposes.

Unauthorized commercial reproduction, redistribution, impersonation, or misuse of our proprietary materials is prohibited except as permitted by law or with written authorization.

27. Website Disclaimers and Limitations

We make reasonable efforts to keep website information accurate and current.

However, website information may contain typographical errors, outdated descriptions, or other inaccuracies.

To the extent permitted by applicable law, our website is provided on an "as available" basis without guarantees of uninterrupted access or error-free operation.

These website disclaimers do not override the specific obligations, warranties, or remedies contained in an accepted painting service agreement.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by law.

28. Customer Concerns and Dispute Resolution

We encourage customers to contact Pinky Promise Painting directly if questions, concerns, or disagreements arise regarding a project.

Our goal is to understand the issue, review the applicable estimate and agreement, and work toward an appropriate resolution.

Customers should provide relevant project information and a clear explanation of their concerns.

Disputes arising from painting services are governed by the accepted project agreement and applicable law.

Nothing in these general website Terms requires a customer to waive statutory rights, agree to mandatory arbitration, or surrender access to a court.

29. Governing Law

These Terms are governed by the laws of the State of Michigan, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any dispute involving a specific painting project remains subject to the applicable project agreement and relevant legal requirements.

30. Changes to These Terms

Pinky Promise Painting may revise these website Terms periodically to reflect changes in our operations, services, technology, or legal requirements.

Updated Terms will be published on our website with a revised effective date.

Changes to these general website Terms do not retroactively modify a previously accepted project agreement unless the parties lawfully agree to the modification.

Continued use of the website following publication of updated Terms constitutes acknowledgment of the revised website terms to the extent permitted by law.

31. Contact Pinky Promise Painting

For questions regarding these Terms of Service, painting services, estimates, scheduling, project concerns, warranty requests, or communication preferences, please contact:

Pinky Promise Painting LLC
Grand Rapids, Michigan
Website: https://pinkypromisepainting.com
Service Area: Grand Rapids, Kent County, Ottawa County, and surrounding West Michigan communities

Customers may contact us through the contact methods published on our official website.

Our Pinky Promise to You

At Pinky Promise Painting, our name represents the commitment we make to the people who trust us with their homes and properties.

We believe customers deserve more than a painting company that simply shows up and applies paint. They deserve clear communication, professional workmanship, organized scheduling, respect for their property, and a company that stands behind its commitments.

From the first phone call to the final walkthrough, we work to make the painting experience simple, dependable, and worthwhile.

Because a better paint job starts with a Pinky Promise.

Pinky Promise Painting LLC
Grand Rapids & West Michigan Painting Professionals